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SAP BusinessObjects Development & Support

Technical Support

As trusted advisors, most of our clients rely on our technical specialists to provide first-line support for their SAP BusinessObjects environments. Through either annual support agreements or blocks of hours that can be scheduled to accomodate ad hoc support requests, our team can provide complete, end-to-end support for your business intelligence deployment.

Remote Support

In most cases, we leverage a remote access approach to supporting systems and software, driving down costs while improving turnaround time. Through secure, remote access technologies, we make it quick and easy to engage with us. While we can provide remote support on any SAP BusinessObjects topic, we most commonly:

  • Assist with patch, service pack and fix pack management and installation
  • Troubleshoot issues and error messages, and log support cases directly with SAP if appropriate
  • Work with end-users and developers on specific issues they are encountering with any of the SAP BusinessObjects tools
  • Provide outsourced, Tier One support to the entire organization
  • Recommend best practices, approaches and methodologies

Self-Service Support Portal

Altek Solutions' clients can take advantage of our exclusive self-service technical support portal. Using this support portal you can:

  • Search our Knowledge Base for technical solutions
  • Review release notes on Altek Solutions and SAP BusinessObjects software products
  • Log enhancement requests for our software
  • Download patches and updates for our software products
  • Manage technical support cases

Ready to work with us? Get in touch