Mentoring for Project to Transition From Legacy Reporting System to Business Objects

The Client

A major health care insurer

The client and its affiliates provide health benefit services to more than 3.2 million members across the mid-Atlantic region.

The Challenge

The client needed to divest itself from one of its legacy systems due to its costly maintenance fee structure. Pursuant to company goals of empowering its end-users with easy-to-use reporting solutions, the client required assistance in transitioning to the latest release of Business Objects. Training and assistance was needed for both the IT and end-user communities.

The Solution

An analysis of the challenges was made and solutions were implemented in concert with internal IT resources. Detailed, step-by-step instructions were provided and several training sessions were conducted to facilitate transfer of toolset knowledge as well as data-specific solutions.

As part of this effort, Altek Solutions:Evaluated the challenges faced by internal IT staff

Interviewed key legacy system ‘power-users’ to gain an understanding of their reporting needs

Made recommendations concerning the structure of the source DB system

Suggested and documented specific reporting techniques which were typical of end-user reporting needs

Conducted general product training

Provided hands-on assistance and targeted training as needed

The Benefits

Through our onsite mentoring program, the client was able to:

• Meet its internally mandated deadline to transistion from their legacy system to Business Objects
• Free existing IT resources to work on other critical tasks
• Acquire the knowledge and direction necessary for its staff to become proficient in Business Objects report development

Tools & Technologies

• Business Objects Designer
• WebIntelligence 6.1b
• Education Delivery